Hacking :: Essays Papers

HackingComputer Crime Its the weekend, you have nothing to do so you decide to play nearlyon your computer. You turn it on and past start up, you start callingpeople with your modem, connecting to another world, with people just likeyou at a simplyton press away. This is all fine however what happens when youstart getting into other peoples computer files. Then it becomes a crime,but what is a computer crime really, obviously it involves the use of acomputer but what be these crimes. Well they atomic number 18 Hacking, Phreaking, &Software Piracy. To begin I will start with Hacking, what is hacking. Hacking isbasically using your computer to Hack your way into another. They useprograms called scanners which at random dials numbers any generating tonesor carriers are recorded. These numbers are looked at by hackers and thenused again, when the hacker calls up the number and gets on hes presentedwith a logon prompt, this is where the hacking really begins, the hacker tries to bypass this anyway he knows how to and tries to gain access to thesystem. Why do they do it, well lets go to a book and retard Avid youngcomputer hackers in their preteens and teens are frequently involved incomputer crimes that take the form of trespassing, invasion of privacy, orvandalism. Quite practically they are mearly out for a fun and games evening, andthey get entangled in the illegal use of their machines without realizingthe full import of what they are doing, I have a hard time believing thatso lets see what a hacker has to say about what he does Just as theywere enthraled with their pursuit of information, so are we. The thrill ofthe hack is not in breaking the law, its in the pursuit and capture ofknowledge., as you can see the hacker doesnt go out to do destroythings although some do. Its in the pursuit of knowledge. Of course thisis still against the law. But where did all of this start, MIT is wherehacking started the people there would learn and explo re computer systemsall around the world. In the views of professional hacking is like drugs orany other addictive substance, its an addiction for the mind and oncestarted its difficult to stop. This could be true, as hackers know whatthey are doing is wrong and they know odds are they will be caught.

Essay on Yeatsian and Western Influences on Chinua Achebes Things Fall

Yeatsian and Western Influences on Things Fall Apart The Igbo culture is flexible and continuous its laws argon made by men and are not solid and permanent. Change is implicit in oral culture. Igbos have been able to retain their core beliefs and mien systems for 5000 years because of the flexibility and adaptability of their culture. Yeats says things collapse from within before they are overwhelmed by things from without- Umuofias collapse is its loss of faith, and that is also its strength, its refusal to fight. But this self-destruction, this bending of societal codes is what keeps the culture from organism annihilated. One fundamental question that occurs while trying to figure out how Yeats fits into an understanding of this book is whether or not things really do fall apart. From Okonkwos top dog of view they certainly do, but Okonkwos is not the only point of view in the book. Do things fall apart for the rest of the Umuofia tribes, and for the Ibo people, or does their essence pipe down hold, and it is just a center that they never shared with Okonkwo? It is important to look at the construction of the novel and the way it ties in with Yeatsian theory on the rise and fall of civilizations, and on personal tragedy. The Yeatsian vision of Western history is of a world of alternating civilizations, each giving way to iodin another through its inability to contain all human impulses within the enclosed scheme of value and being replaced by all that is overlooked and undervalued(Wright 80). A fundamental principle of Yeats vision is that things must collapse from within before they are overwhelmed from without (Wright 79). The falcon must lose the connection with the falconer before the center begins to l... ...escapeHe wiped his machete on the ground and went away (205). An enduring aspect of the center of the Igbo people is the ability of that center to change and adapt. In an unchanging time, Okonkwos inflexible will guaranteed his success as a clansman of the Igbo, a culture remarkable for its flexibility, but when the culture had to change to prosper, Okonkwo lost his center, and became a truly tragic figure. Works Cited Kartennar, Neil ten. How the Center is Made to Hold in Things Fall Apart. English Studies in Canada. Downsview, Ont. University of Toronto Press. 1975 Simola, Raisa. World Views in Chinua Achebes Works. Frankfurt am important New York. 1995. Wright, Derek. Things Standing Together A Retrospective on Things Fall Apart. Heinemann. Oxford 1990. Chinua Achebe A Celebration. Ed. Holst, Peterson. Rutherford.

A Step Into The Unknown :: Literary Analysis, Dark Star

In his novel, Dark Star, Alan Furst creates an halo that supports the depressed and beat obliterate setting surrounding Europe before the onset of World War II. He is able to capture our attention by immediately creating anxiety in the depressed and broken down country of Belgium. Furst is able to draw us into the mind of Andre Szara as he enters Ostend, Belgium, describing the automatic teller machine as unpleasant and anxiety-driven. He presents this atmosphere with the old and rusted freighter, Nicaea, the setting in Ostend, and the assignments that Szara must complete while staying in Ostend. The thirty year old tugboat, Nicaea, represents an unforeseen road and eventually places uncertainty in the eyes of Andre Szara. In the beginning, the atmosphere is immediately set with a dark and fearful outlook because of the depiction of the tramp freighter (Furst 3) that moves through the water with a distinctive roar of the engine, over powering the sound of clashing waves. The history of the Nicaea identifies the elements used by Furst to display atmosphere. Its deep description indicates it has pass blistering summers and drizzling winters (3) over the years to be ruined by salt and rust. Old age has the ship creaking and groaning sorrowfully (4). The unhealthy environment creates an unwanted atmosphere that makes use of uncertainty as to whether the ship can carry on. Salame 2The weather plays a major role in shaping the atmosphere in Ostend. The weather can be used effectively when presenting a certain atmosphere because it can dictate the mood. While travelling on the northeast Sea, Szara and Khelidze were accompanied by rain (3) and darkness (3), unaware of what lies ahead. With darkness, comes the idea of fear because its leading to the unexpected. The Nicaea has also been at sea for nineteen days through an timeless existence of icy, seawater showers (5). The weather foreshadows a dark future and maintains the uncertainty of what lies ahead . Equally important, Andre Szara is given an assignment but does not know why, further adding to the suspense and obliviousness for any consequences. Szaras assignment is to uprise out where his fellow passenger on the tugboat, Grigory Khelidze, is staying in Ostend. Szara has no idea why he must find out where this man is staying, thus creating a sense of bewilderment. It is as if Szara has been set out on to a winding and unforgiving path that leaves no indication or signs as to where it will lead him.

Night :: essays research papers

Night      The Halocaust, a horrible time for the world. Just as any war is. War is the single most negative thing our world has. It can take the lives of millions of lot in just a few seconds.War however may seem bad from the perspective of legion(predicate) people, but it is rase worse from the perspective of a single person. A boy for instance, trapped between two opposing forces. Elie for example has lived through this. A boy of only 15, how much he has suffered through. During the course of the book Night it is obvious that Elie lost faith in his god.     "For the first time, I felt come down rise up in me. Why should I bless his name? The Eternal, Lord of the Universe, the All-Poerful and terrible, was silent. what had I to thank him for?" (31). This is Elies first sign of losing faith. In his mind he wondered how a god, so great and wonderful hasnt helped out his people, But rather let them see how cruel people can be. Elie said this after he had witnessed babies sent to their doom in a pit of fire. How could he not ask his god why he hasnt done anything. A boy of 15 years old should not witness this, nor should anyone witness these acts of hatred.     "Never shall I forget those flames which consumed my faith forever." (32) From that moment on, Elie had no reason to believe in beau ideal. The flames which Madame Schachter had wheel spoke about on the train. If only they realized it sooner. God, the most important role in human civilization was going to let the slaughter of innocent people goon in his world. Many people lost faith during this time. The sight of someone being beaten infront of you, but knowing that if you help, itll be even worse for you.           Never shall I forget that nocturnal silence which deprived me,      for all eternity, of the desire to live. Never shall I forget those   & nbsp      moments which tallyed my god and my sense and turned my           dreams to dust. Never shall I forget these things even if I am           condemmed to live as long as God Himself, forever. Never. (32)     Something so powerful it could murder a once very religous boys faith forever.He would never be able to turn back like he once did, to ask God "Why?". God lives

The Soliloquies of Shakespeares Hamlet - To be or not to be Soliloquy

The To be or not to be Soliloquy of settlement Does the hero in Shakespeares Hamlet deliver a monologue that does not fit the dramatic context? Does the soliloquy suggest that suicide is imminent? This essay proposes to answer these and other questions relevant to the To be or not to be soliloquy. Lawrence Danson in the essay Tragic Alphabet discusses the most famous of soliloquies as involving an eternal dilemma The problem of convictions discrediting effects upon human actions and intentions is what makes Hamlets To be, or not to be soliloquy eternal dilemma rather than fulfilled dialectic. Faced with the uncertainness of any action, an uncertainty that extends even to the afterlife, Hamlet, too, finds the wick or snuff of which Claudius speaks Thus conscience by which Hamlet means, I take it, not only hesitate but all thoughts concerning the future does make cowards of us all And thus the native hue of resolution Is sicklied oer with the pale cast of thought, And enter prises of capacious pitch and moment, With this regard, their currents turn awry And lose the name of action. (III.i.83). (75) Considering the context of this most notable soliloquy, the speech appears to be a reaction from the determination which ended the rapscallion and peasant slave soliloquy. In fact, in the Quarto of 1603 the To be speech comes BEFORE the players scene and the nunnery scene and is thus more logically positioned to show its worked up connection to the previous soliloquy (Nevo 46). Marchette Chute in The Story Told in Hamlet describes just how close the hero is to suicide while reciting his famous soliloquy Hamlet enters, desperate enough b... ... Levin, Harry. An Explication of the Players Speech. Modern hypercritical Interpretations Hamlet. Ed. Harold Bloom. New York Chelsea House Publishers, 1986. Rpt. from The Question of Hamlet. Oxford Oxford University Press, 1959. Nevo, Ruth. Acts III and IV Problems of Text and Staging. Modern Critical Interpret ations Hamlet. Ed. Harold Bloom. New York Chelsea House Publishers, 1986. Rpt. from Tragic Form in Shakespeare. N.p. Princeton University Press, 1972. Rosenberg, Marvin. Laertes An Impulsive but Earnest Young Aristocrat. Readings on Hamlet. Ed. Don Nardo. San Diego Greenhaven Press, 1999. Rpt. from The Masks of Hamlet. Newark, NJ Univ. of Delaware P., 1992. Shakespeare, William. The Tragedy of Hamlet, Prince of Denmark. Massachusetts establish of Technology. 1995. http//www.chemicool.com/Shakespeare/hamlet/full.html

The Soliloquies of Shakespeares Hamlet - To be or not to be Soliloquy

The To be or not to be Soliloquy of settlement Does the hero in Shakespeares Hamlet deliver a soliloquy that does not fit the dramatic context? Does the soliloquy suggest that suicide is imminent? This essay proposes to answer these and other questions relevant to the To be or not to be soliloquy. Lawrence Danson in the essay Tragic Alphabet discusses the most famous of soliloquies as involving an eternal dilemma The problem of times discrediting effects upon human actions and intentions is what exonerates Hamlets To be, or not to be soliloquy eternal dilemma rather than fulfilled dialectic. Faced with the uncertainty of any action, an uncertainty that extends even to the afterlife, Hamlet, too, finds the wick or snuff of which Claudius speaks Thus conscience by which Hamlet means, I take it, not only scruples but all thoughts concerning the future does make cowards of us all And thus the native hue of resolution Is sicklied oer with the pale cast of thought, And enterprise s of great pitch and moment, With this regard, their currents turn awry And overlook the name of action. (III.i.83). (75) Considering the context of this most notable soliloquy, the speech appears to be a reaction from the determination which ended the rogue and peasant slave soliloquy. In fact, in the Quarto of 1603 the To be speech comes BEFORE the players scene and the nunnery scene and is thus more logically positioned to show its emotional connection to the previous soliloquy (Nevo 46). Marchette startle in The Story Told in Hamlet describes just how close the hero is to suicide while reciting his famous soliloquy Hamlet enters, desperate enough b... ... Levin, Harry. An Explication of the musicians Speech. Modern Critical Interpretations Hamlet. Ed. Harold Bloom. New York Chelsea House Publishers, 1986. Rpt. from The Question of Hamlet. Oxford Oxford University Press, 1959. Nevo, Ruth. Acts III and IV Problems of Text and Staging. Modern Critical Interpretations Haml et. Ed. Harold Bloom. New York Chelsea House Publishers, 1986. Rpt. from Tragic design in Shakespeare. N.p. Princeton University Press, 1972. Rosenberg, Marvin. Laertes An Impulsive but Earnest Young Aristocrat. Readings on Hamlet. Ed. Don Nardo. San Diego Greenhaven Press, 1999. Rpt. from The Masks of Hamlet. Newark, NJ Univ. of Delaware P., 1992. Shakespeare, William. The Tragedy of Hamlet, Prince of Denmark. Massachusetts Institute of Technology. 1995. http//www.chemicool.com/Shakespeare/hamlet/full.html

Blackstone Group Essay

The Blackstone Group (Blackstone) is a secluded equity smashed founded in 1985 by two former employees of Lehman Br some others. In May 2007 the slopped had $88.4 billion under steering and had grown 41% annually since 2001.The hard operated in several business groups but distinguished itself from other star signs by huge collaboration across divisions. It was divided into Corporate Private Equity, Real Estate Funds, Marketable Alternative Asset Management, Corporate Debt Funds, and Advisory Services.In 2007 Blackstone started to evaluate the option of taking the firm public. Reasons why the firm should do an IPO, outlined by the firms internal project group, included Permanent pool of crummy capital and a wider group of investors Long-term orientation in earnings package to employees Shares could be used as currency in transactionsThe firm would flex more reputablePartners could monetize their ownership in the firmThe firm also identified several drawbacks with going pub lic, including Quarterly reporting requirements take to higher costs and more insights in the firm from the market Risk that the market is unable to tolerate the variation of earnings in the firm out-of-pocket to long-term localiseed investments Changing the firms twist and pay system from a confederateship to a corporation includes several challengesIn 2007 the firm announced that it allow go public and I will in the following five sections elaborate on some of the challenges the firm has to overcome and other implications following the IPO.1.What are the built-in tensions with a public private equity firm? How does Black Stones structure attempt to reconcile them? nudity vs. private governanceA challenge for private equity firm when going public is that it looses thebenefits associated with being private. In the trip of Blackstone, the firms way mainly described the need for controling the current governance, where the partners manage the firm, in order to ensure the fir m operates in the interest of its check partners.To handle the tension mingled with maintaining governance and comply with the rules for listed companies the firm chose to adopt a Master Limited Partnership (MLP). Fortress Investment Group, that went public during 2006, has used this structure and accounting the divvy up scathe of that firm, it seemed like the investors appreciated the structure. MLP is a limited liability company with units of the firm that piece of ass be traded on the investment company market.The structure allows the firm to stay fresh the limited partnership form of governance and hence, allow the management team to stick manage the firm. The unit holders (share holders) only have limited voting rights and can non influence the management team in the firm. By choosing this structure the firm can maintain the decision power in the same way as when being a private company. There is however a risk that the firm should be aware of, the investors can use ot her form of pressure (media, etc.) to influence the managing partners. short-run vs. Long-term perspectiveOne of the advantages of being a private firm is that the firm only has to disclose limited instruction about its operations. Blackstone operates its investment on a long-term basis why the firm has a lot of variability in its earnings.As an example, a fund usually has a elapse that can be visualized in a J-curve, meaning that the fund is basically loosing money in the beginning due to management fees but catches up in the long run. The transmit market is known to be short-term focused and may interpret the fluctuation as negative watchword and because causing a fluctuation in the stock price or an undervaluation.Blackstone is basically using two ways to approach the problem. First, they are aligning the compensation to its employees so it serves the interest of both the limited partners (long-term) and the stock market (short-term). This is further elaborated in the fourth question in this paper. Second,they are informing the electric potential investors by means of a prospect that holding a Blackstone unit (share) is different from other shares in the market. Third, to further smooth out potential fluctuations in the share price the firm guarantees a dividend during the first years after listing.The fact that the stock market tends to be short-term focused further shows the importance of having the MLP structure. To maintain the long-term focus on investments the firm needs to separate the governance of the firm from the shareholders and the limited voting rights will ensure this.2.If you were a limited partner in Blackstone, how would you view the structure Blackstone has put in place to go public?As a limited partner in Blackstone I would consider the structure as chosen to ensure my interests. Given the fact that the firm chose to go public for the opportunities that a listing brings, it seems to be the best way of doing it.I would be most worr ied about that the firm would try too much to stabilize the share price and fulfil the interest of the shareholders by stress on short-term profits. Many of the limited partners in a private equity fund are pensions funds or similar and do not mind to lock their money over a longer time period and, by doing so, seek the long-term profit that the private equity firm can offer. I will highlight the two things that make me confident that my interests as a limited partner will be maintained with the structure that the firm is implementing.First, the structure allows the governing rights of the firm to remain with the partners and therefore the firm avoids that the short-term oriented market gets direct influence over decisions. Second, according to the firm, the suggested compensation package should align the interest of the managers in the firm with the limited partners, or at least maintain it similar to before.However, I am slightly unbelieving to this since the only thing that see ms to change for them is that a part of their compensation comes in shares. Depending on how the stock market will turn out to react to news from the firm it might be so that the managers realize that they can earn more money by being short-termfocused and that would not be aligned with my interests.In addition, there are a few things that I am worried about as a limited partner scorn the measures the firm has taken. The fact that the firm is a public firm is probably more prestigious for the managers than being private. Therefore I am afraid that the focus will gradually turn towards the interest of the shareholders.The firm does not want to have an underperforming or fluctuating stock in the long run and, if this seems to be the case, I am afraid that the limited partners long-term interest may be down prioritized. Another thing that is also worrying is the risk of losing fitted people due to the changed compensation package.3.Would you rather be a unit-holder in Blackstone or a limited partner?Everything taken into account I would rather be a limited partner in Blackstone. If the structure turns out to work the way that Blackstone says it will, the limited partner will be better off. From its chronicle the firm has the competence and procedures to operate in the interest of the limited partner, i.e. long-term focused.Being a shareholder does in general include some aspects that should be considered. The stock price may fluctuate due to information, lack of information, and speculation. Therefore the market may act inefficient and in worst case it can destroy the value of the stock. In the case of Blackstone, where the firm intends to leave less information to the market than a normal firm, the risk of under- or overvaluation of the stock is even higher. By being the limited partner you avoid the fluctuations in share price and if the firm manage to keep its focus and strategy, you can continue to expect a good return.The main problem, which is outlined above, is that there is a risk the managing partners will gradually become more short-term focused so it is good as a limited partner to follow the development of the firm closely.4.As a potential employee, how would you evaluate the Blackstonecompensation package against a coterminous offer from a similar large-scale PE firm that was not public?The suggested compensation package from Blackstone has several intentions behind it. Some of the concerns that are mentioned in the case The employees should not be worse of than beforeTheir interests should be aligned with both the limited partners and the shareholders Partners and managers ownership should not be too monetized in order to retain competence in the firm The firm therefore decided on multi-phase approach where the compensation includes a combination the management fee, the carry interest, and a do of units (shares).If I would consider starting working for Blackstone after the IPO, i.e. I would not receive any of the shares that the firm initially planned to give to its employees I would cull an offer from a non-public firm. The reason is mainly that a part of the salary comes in shares. There are several drawbacks with this. First, a part of your salary will be exposed to fluctuations in the stock market and as outlined in the previous question, these fluctuations may not always be justified.Therefore, since part of the salary will be exposed to risk an employee should request a higher salary compared to if he/she would get it in cash. Second, even though I would, as a private person, want to hold a part of my capital in stocks, I would prefer something else than the firm that I am working for. By having the same shares I am exposed to the success of the firm not only with my salary (risk of losing my job), but also with my savings. I would as a private person prefer to have most of my savings at least in another firm and even better, in another industry.If I would considering comely an employee bef ore the IPO I might reconsider my decision above depending on how much extra shares I would get initially and see if that surpass the risk I see with being paid in shares.5.The question outlined in the caseEven though it is not part of the appellative I would shortly like to commenton the offer Blackstone receives from China where they express interest in buying $3 billion of the offering. As Schwarzman outlines in the case, it would give Blackstone a great advantage if the firm whish to expand its business to China.In todays more global world this could be a strategic important move and even if the firm does not buy a Chinese firm, it can establish local knowledge and through that better handle deals involving U.S. firms with operations in China. However, by selling 75% of the initial IPO offering to China they may not satisfy the U.S. stock market. Schwarzman therefore considered increasing the offering to 20% of the firm.This would have implications on several levels. The firm would experience an even higher pressure to give out information and it is likely that the managing partners will be influenced by the more involved stock market. Also the suggested compensation package would likely change to a situation where a bigger share of managers salary is coming in units (stocks). The risk with this is that the limited partners interests will be seen as less important and the firm might become more short-term focused than it is today.

Abortion Pill

The miscarriage pill should be banned due to the negative consequences it causes to women ________ Abstract The innovative Eras freedom of sexuality and contraceptions campaigns had reached each the world, leading as a consequence the fact that in every country on that point are to a greater extent and more unwanted pregnancies. Conception has been debated for so long, and theres non a scientific posture accepted officially by any nation, so due to desperation, medical experts had created what appeared to be -for some- the solution to unplanned pregnancies, the abortion pill.The components of this pill are lethal if the it doesnt work as it meant to be, psychological and physical effects can remain forever in womens life, without even up a possible cure, depending on the cases. The purpose of this essay is to proof that its better to think before making any decision that will shoot down serious impacts in peoples life, including family and of course, participation abortion wit h the pill its not easier or slight painful than the some other ways. INTRODUCTION stillbirth had been part of our muniment from many years ago, barely do we really know how it appeared and how it influences negatively our society?. I shall began the development of this controversial subject by exposing the genesis of abortion the runner evidence of induce abortion is from the Egyptian Ebers Papyrus near the 1550 BC, but it was in China were this matter became a concurrent practice between women, so according to Chinese folklore, the Emperor Shennong prescribed mercury to induce abortions.In primitive cultures, they used physical activities as a way to interrupt maternity, such as climbing, weightlifting or diving, while others tend to use plants and its poisons or pouring hot water into the abdomen. Some archaeological discoveries indicate that surgical attempts to extract the fetus existed in these cultures. In Greece and Rome, abortion was practiced as well. Hippocrates, a Greek physician forbid the use of pessaries or vaginal suppositories to induce the interruption apparently because they caused vaginal ulcers, in an oath for doctors.In the other hand, Scribonius Largus, a Roman famous doctor said that Hippocrates, who founded our profession, laid the foundation for our discipline by an oath in which it was proscribed not to give a pregnant woman a kind of medicine that expels the embryo or fetus1 the interpretation of this oath was only applied for women who were not prostitutes, because otherwise they would have to use methods such as jumping and touching their buttocks with their heels on each leap.There were found likewise certain objects described as instruments that apparently dilated cervix and curette inside of the uterus. Moving on to the second and third century, Tertullian, a Christian theologian, described surgical implements that were part of a cognitive operation very close to what now we call dilation and evacuation, it consisted o n a tool like an annular blade to curette and a blunted or covered hook to extract the fetus, they would use as well a copper needle or spike.Tertullian said that this procedures could take place only when the fetus was in an abnormal position in the womb and it would endanger the life of the mother, or when it had expired in the uterus2. Hyppolytus of Rome, wrote about women that binded tightly themselves around the middle in order to expel what was world conceived. Later on from 5th century to 18th, appeared new methods of abortions. The most popular one was to sit over a puss of steamed onions or to massage pressuring the abdomen to expulsion the despoil.The physical means remained represented this time by battery or tightening the girdle, these were special bands faint while being pregnant to support the belly. In New Zealand, before colonization, drugs, religious ceremonies and the restriction belt were used. In Asia, the peasant Japanese women were hit trough they abort, a proof of this are the statues erected in memory of abortion in the Temple of Yokohama. In Cambodias temples in their walls are some decorating paintings that shows a demon acting an abortion upon a oman who has been sent to the underworld for committing such a crime. In the 19th century, there were notorious advances in surgery, anesthesia and sanitation, and abortion was banned in the United States of America. Even though, interrogation has shown that the most common and illegal method by that time was the flush inside the uterus. In France, family planning writers convinced the society that abortion was a logical solution to unwanted pregnancies. Women got desperate and started using objects such as spoons, sticks, candles and knives to abort.Statistics show that abortion remained dangerous and that 150,000 abortions that occurred annually in the U. S during the 20th century, one in six resulted in death3. The natural abortifacients were the inspiration for the creation of the abortion pill, this involved botanical preparations with Italian catnip, cyperus, pennyroyal (which is lethal), savin, opium, lavender and thyme, even animals were used like crushed ants, saliva of camels and hairs of deers and even bears fat.The abortion pill began in New York during the 1830s by Madame Restell who illicitly provided surgical abortion and the pill. She offered confidence and a good job, she called them Female Monthly Regulation Pills, the labels she used as advertising told about birth control and a possible miscarriage. Her purpose was to help women at first, but hen it became a millionaire business and she took advantage of it, extending her services not only to unmarried women who were pregnant, but also to those who were married and didnt want a baby yet, leading to the pioneer of family limitation of the time.She remained forty years in the market and was always the main target of criticism, she got arrested in 1841 and committed suicide in 18784. The aborti on pills main component is called Mifepristone, which is a synthetic steroid used as a pharmaceutical. Its both used as a contraceptive and an abortifacient during the first two months of pregnancy. It was discovered by Georges Teutsch, developed in Roussel-Uclaf Co. in 1980 but bettered by Emile Baulieu, who made tests of its use in eleven women in Switzerland at the University of Genevas cantonal Hospital, the results ere successful and in 1988 France announced its approval, despite antiabortion movements that took place. French government decided to distribute it free of charge and near 34,000 women used this pill for a get around period of time, until Roussel-Uclaf settled a price. Mifepristone was introduced to Great Britain and Sweden in 1991, this is when the Roman Catholic Church protested and blocked all types of distribution of the abortion pill. After all boycotts, Exegyl in 1999 got the approval of Mifegyne (Mifepristone) in eleven additional countries and in 28 countri es over the following decades.This medicine is approved for Medical termination of pregnancies (up to 49 geezerhood of gestation), dilation of the cervix prior to mechanical cervical dilatation and labor induction in fetal death inside the uterus. This is sold in the U. S, and a 600 mg dose is administered combined with the proper counseling session then 400 mg of misoprostol is given to the patient in order to provoke contractions, the trueness of this method is calculated in the 92% of the cases, and if its not, then surgical procedure takes place.Its obvious that the purpose of this pill is to end up with life and bring to the whole world a new era of irresponsibility and freedom of sexual relations without contraceptive methods and promiscuity. Abortions consequences can be referred as physical and psychological, though it varies from woman to woman, it depends on the organism and how it works, as well as moral and ethic values. Regarding physical aspect, it is proven by the R oyal College of Obstetricians and Gynecologists that this method has a risk of 0. 23% of misfortune and could lead to negative consequences for the mother5.The list of complications can begin with abdominal pain, uterine cramping and vaginal bleeding from 9 up to 16 days, even though the last research show that almost 8% of women experienced bleeding for at least 30 days and between 4. 5 and 7. 9% of women supplicate a surgical intervention, as we know this can lead to a more dangerous procedure. Nausea, vomiting, fatigue and diarrhea with fever are some other side effects. As we can see, its not only getting rid of a life, but jeopardizing your own bodys health. The worst physical effect could be the pelvic Inflammatory Disease also alled PID, which affects not only the uterus, but also the fallopian tubes and the ovaries by scarring inside the reproductive organs. Infections business leader take place due to viral, fungal, epenthetic and bacterial infections. Over 100,00 women become infertile in the US each year because of PID6, it can also cause appendicitis, ruptured ovarian cysts and even tumors. This disease whitethorn be curable but in the worst of cases it can be permanent if the infection is in the fallopian tubes or ovaries, to avoid all this complications is through prevention.Infertility peradventure a result of the use of the pill, this is the proof that using it is like playing to the roulette, you dont know what you are going to get afterwards. Neonatal exposure to a atomic number 53 large dose of Mifepristone causes both functional and structural reproductive abnormalities. In fact, 71 cases registered between 1987 and 1998 as continued pregnancy after the failure of using the pill, it is estimated that about 405,000 medical terminations of pregnancy using Mifepristone in the United Kingdom, France and Sweden.In 21 of the cases, Mifepristone was used alone, and in the others it was combined with misoprostol, sulprotone, gamesprost and an unspecified prostagladin. The research concluded that eight cases from the 71 embryos were malformed7. Theres another example occurred in Brazil, a study showed that 42 infants exposed to the abortion pill (200-1600mg dose), had defects after their mothers fail in interrupting pregnancy during the first three months of gestation, proving that this problem is not only in Europe and North America, its also an issue of Latin America countries.Consequences are not respectable about physical, psychological might be even worse. Researches has been interested in post-abortion reactions, concluding in a period of psychiatric emotional paralysis, also called numbness this mean women are unable to express any feeling or emotion, in order to finally get over it. Between 40 and 60% of women questioned reported negative reactions, 55% expressed guilt even after weeks of having committed abortion, 44% had nervous disorders, 36% had sleep lack, 31% experimented regrets and 11% has prescription of psychotropic medicine.These results are really alarming considering that these studies were made 8 weeks after abortion. Another research was based in interviewing 500 women, the 10% of them concord that they had serious psychiatric complications and the 50% experienced negative feelings and hate for themselves. Statistics reveal that sex life of aborting women is affect dramatically represented by the 30-50% of sexual dysfunctions, losing amusement for intercourse, pain and aversion to sex even males or by the contrary promiscuous life style.As a result, most of them end up pregnant again to make up for what they did before. Teenagers that tend to abort, have higher risks of living with psychological perturbations forever, even more if they are under 17 years old symptoms include self-reproach, depression, social regression, withdrawal, obsession to become pregnant again and hasty marriages8. Data indicates that theres a five tot en year period of denial of a woman who is tr aumatized by abortion in which she may repress all her feelings, avoid people, situations or events that could remind her of that episode.But its not over at all, other women might feel pleased at first, but decades later they will burst into an emotional crisis, mainly during menopause, abortion is like a ghost chasing womens memories. Family is also affected by abortion, this is because all these psychological reactions increase the self-destructive behavior, the 80% percent of the questioned women expressed to feel self-hatred. The 49% reported drug abuse and the 39% began abusing from alcohol.Near the 14% accepted becoming alcoholic or addicted after the abortion period, the most worrying fact is that more than the half of them with the 60% have thought about suicide only the 28% succeeded in the attempt more than two or three times9. Considering all these numbers and information based on multiple studies done for years, its time to educate our society in first place to avoid a ll this terrible and unnecessary nightmare women have to run short everyday, because abortion unfortunately is an everyday issue.Women should analyze all the risks they are running only for some minutes of pleasure, responsibility is the most assertive way to hatch sex life, the use of contraception had been promoted worldwide constantly since long time ago, so theres basically no excuse for acting selfish regarding a pregnancy. Is mum as well that theres non consensual intercourse, but never the less there other solutions for an unwanted child such as giving him/her up for adoption, since there are so many families wanting so much to have children without the opportunity to.The government is the one that should encourage teenagers and in general all the community to think about this issue and impose policies that supports correct sexual education so abortion rate could decrease. Life is a gift from God that should be appreciated despite any fact, we have no right to decide if s omeone must live or die. Medicine and technology had helped society suppurate this last years, but it doesnt mean we dont have to set up limits to it, we cant let them control our lives and our destiny.The abortion pill should be banned not only because of scientific facts shown before but for ourselves, to make a better place we can live in. This not only about one life and by being selfish, but about our community and the example we are leaving behind for our future generations. Methods like this jeopardize the integrity of family, the moral values that makes it the nucleus of the society, background the standards of promiscuity and false sexual freedom. BIBLIOGRAPHY 1. Scribonius, Compositiones Praef. 5. 023 (Translated and cited in Riddles history of contraception and abortion) 2. Celsus (1935). Prooemium. In W. G. Spencer. De medicinal.London Heinemann. p. 457. OCLC186696262. http//penelope. uchicago. edu/Thayer/E/Roman/Texts/Celsus/7*. html. 3. Streitmatter, Rodger (2001). V oices of Revolution. Columbia University Press. p. 169 4. Richardson, Cynthia Watkins (2002). In the midriff of Power The Notorious Madam Restell (PDF). Khronikos (University of Maine) 5. The Care of Women Requesting Induced Abortion Evidence-based clinical uideline number 7. London 6. STD Facts Pelvic inflammatory disease (PID). http//www. cdc. gov/std/PID/STDFact-PID. htm. 7. UK multicentre study group. The ability and tolerance of Mifepristone and prostaglandin in termination of pregnancy of less than 63 days gestation UK multicentre studyfinal results. Contraception 1997 55 1-5 8. Wallerstein,et. al. , Psychosocial Sequelae of Therapeutic Abortion in Young Unmarried Women, Archives of General psychiatry (1972) vol. 27 9.Reardon,Criteria for the Identification of High Risk Abortion Patients Analysis of An In-Depth Survey of 100 Aborted Women, Presented at the 1987 Paper Session of the Association for Interdisciplinary Research, Denver. 10. Wilke, Handbook on Abortion, (Cincin nati, Hayes Publishing Co. , 1979 11. Zimmerman, Passage Through Abortion (New York Praeger Publishers, 1977 1Scribonius, Compositiones Praef. 5. 2023 (Translated and cited in Riddles history of contraception and abortion) 2Celsus (1935). Prooemium. In W. G. Spencer. De medicina.London Heinemann. p. 457. OCLC186696262. http//penelope. uchicago. edu/Thayer/E/Roman/Texts/Celsus/7*. html. 1. 3Streitmatter, Rodger (2001). Voices of Revolution. Columbia University Press. p. 169 1. 4Richardson, Cynthia Watkins (2002). In the Eye of Power The Notorious Madam Restell (PDF). Khronikos (University of Maine). 5The Care of Women Requesting Induced Abortion Evidence-based clinical guideline number 7. London 6STD Facts Pelvic inflammatory disease (PID). http//www. cdc. gov/std/PID/STDFact-PID. htm. 7UK multicentre study group.The efficacy and tolerance of Mifepristone and prostaglandin in termination of pregnancy of less than 63 days gestation UK multicentre studyfinal results. Contraception 19 97 55 1-5 8Wallerstein,et. al. , Psychosocial Sequelae of Therapeutic Abortion in Young Unmarried Women, Archives of General Psychiatry (1972) vol. 27 9Reardon,Criteria for the Identification of High Risk Abortion Patients Analysis of An In-Depth Survey of 100 Aborted Women, Presented at the 1987 Paper Session of the Association for Interdisciplinary Research, Denver

International dairy queens decision Essay

outside(a) dairy farm queen is a successful comp either that owns licenses and services to dairy queen restaurants, orange Julius stores and karmelkom shoppes. Currently, supranational dairy queen ope place over 6000 chains glob on the wholey and the number is yet to increase as international dairy queen seeks to venture more into the midway East mart place. Environments supranational dairy farm promote Stores finale to open a subsidiary in Bahrain presents challenges and opportunities to the company.Before developing any strategy plans supranational Dairy sissy should perform a SLEPT analysis which is a critical look into social, legal, economic, political and technological influences. This is because it bequeath not operate in a hoover and these environments indirectly affect business activities. In addition these business environments are constantly in a changing state and companies need to be cognisant of these changes. This en commensurates the company to stay ahe ad of these changes and act in a proactive way rather than play offing hurriedly to adapt to the changes.In the Middle East, Bahrain particularly stands bug out as the ideal location because it has numerous opportunities. Bahrain is a vibrant terra firma with a multicultural population owing to the numerous tourists that visit. Many people have in mind to it as the Middle East lite due to its substantial resource endowment, vibrant market economy and state of the art infra social system, stable political frame and high investment rating. multinational dairy queen would do well having business in Bahrain. The population is large and diverse plus the hot modality and tourist attractions attract restaurants business.The description above of Bahrain demonstrates that, indeed there are untapped opportunities for international dairy queen. The general pointers to a mature economy that include a ready market for goods and services, a friendly legal environment as well as a stable p olitical system are evident in the case of Bahrain. in that location is need though to avoid over glorifying the country by giving a brief of some of the voltage challenges that international dairy queen forget have to contend with if entry into Bahrain market will prove to be a success. The political system comprises of all processes, structures and activities that prevail in a country.On the other hand, the legal system comprises of the laws and regulations enforced in a country. (Lucas, 2000) In international business, there are globular legal issues that prevail beyond countrys boundaries such as intellectual property, increase safety and li cleverness and anti-corruption regulations. The political/ legal framework in Bahrain lays out the regulations and laws governing trade. Particularly, there are rules governing registration of companies import tariffs, ownership, trade registrations, customs payment and so on. International Dairy pouffe Stores will have to comply with these laws and regulations if it is to trade in Bahrain.In addition, there are laws that stipulate environment regulations. This regulation prohibits creation of pollution, or any culture that contravenes honorable standards. International Dairy Queen is a well established company whose activities are eco friendly. Laws regarding registration of foreign companies are stiff but not impossible. The regimen permits wholly owned foreign companies. However, restrictions on the importing products from parent company are imposed. Laws regarding employment stipulate the number of employees who must be sponsored from the local community.Licensing is comfortable as the government stretches good will to foreign investors. International Dairy Queen has to critically look into these laws and rules and their impact to its operation before proceeding any further. Lastly, health and safety laws are enforced to protect the clients from substandard goods that may cause harm to consumers. Internati onal dairy queen should pay attention to the rules that directly affect its operations. Social factors and cultural factors are equally important. These factors encompass the tastes, preferences, supportstyles, fashion, demographic factors and patterns of behavior.(Lucas, 2000) it is important to note that the tastes and preferences of people are very dynamic. The attitudes of people also change. The colossal population largely comprises of young and aged fun loving people. The numbers of foreigners, who visit the country, make the setting ideal for International Dairy Queens products. Citizens of Bahrain get along the good things in life. They have an expensive taste and International Dairy Queen Stores products match this standard. The current trend towards eating healthy diets and sugar cease products may have an impact on international dairy queen.Cases of obesity in children and the negative effects of high sugar consumption raise pertain among consumers. This will mean th at international dairy queen invests in promoting it desserts and probably develop tasty and high tincture sugar free desserts to cater for the clear consumers. Although the change in customers tastes and preferences differ across different age groups, International Dairy Queen Range of products caters for all. When evaluating the economic factors in the external environment, the key areas that oneness needs to look at is the interest rates, wage rates, general level of prices i.e. inflation rate and the customers purchasing power. (Lucas, 2000).The economy of any country tends to fluctuate from time to time. This characterized by periods of booms and repressions. The direct impact of these changes is price increase. Currently Bahrains economic condition is stable. Interest rates are low and hire high. People disposable income are high and they are willing to spend more on luxuries as dining out and International Dairy Queen comes in. by locating its stores at strategic location s where impulse buying is constant for 8instance the shopping malls, beaches and gas stations.International Dairy Queen can take prefer of this situation to expand in the Middle East in this case Bahrain. Technological factors are vital and need to be considered. This is because technology gives judicatures a matched favor and facilitates globalization. Whenever one assesses the technological factors of any place the following questions come to mind. Does the technology enable production of high quality goods and at a cheaper comprise? Does the technology offer innovative products that allow better ways of operating? Most importantly, does the technology provide better or new ways of communicating with customers?These questions incline a guiding role in deciding what technology to utilize in nightclub to gain a competitive edge. Technology in Bahrain can be described simply as state of the Art. Their transportation and communication system is highly advanced and the people ar e highly skilled. assumption that international dairy queen is a dedicate company to quality it has to ensure that the franchisee are highly educated and its employees do not compromise on quality service delivery. Hence the highly skilled population in Bahrain should come in handy when a franchise opens.International Dairy Queen being a company involved in mass production is particularly keen on acquiring fast and efficient technologies. Total quality management is also of great importance to International Dairy Queen Inc. This is because its dairy products are very sensitive to quality. International Dairy Queen Inc is dedicated to satisfying customers expectations and the technological advances in Bahrain facilitate this. Bahrain has all the facilities the company needs thus setting a part Bahrain as the country of choice in the Middle East.The advanced communication system in Bahrain will facilitate easy communication with customer if international dairy queen decides to use c ustomer relationship management to market its products. Markets The characteristics of the market place are vital in international dairy queens decision on pricing. There are various types of markets and they include commodity markets, controlled and uncontrolled markets, vertical high and vertical low markets. In the case of international dairy queen, it operates in a commodity market.This is because it has many buyers and competitors and at the same time non unique products. Thus, they enjoy minimal price flexibility. (Sunjen, 2000) The pricing of International Dairy Queens products will greatly depend on the front line of competition, economic conditions, monetary value of production and laws regulating prices in the new market (Bahrain). In addition, factors such as product awareness, prospects perceptions, ability to pay, products life cycle, elasticity and cost of channels of distribution will similarly affect pricing of international dairy queen products.(Sunjen, 2000) Most countries impose laws which work prices of goods such that prices dont fall below a predetermined level. This is meant to prevent dumping. In this case International Dairy Queen is not abnormal however, the economic conditions will influence pricing of International Dairy Queen Products. How so? Inflation causes increase in prices of virtually everything raw materials, wages, interest rates hike. The cost of production reflects on final cost of a product. If the technology used to produce a product is costly then final cost of a product is also high.International Dairy Queen has invested greatly in modern facilities and state of the art technology. Most of the processes are automated. This will play a significant role in minimizing cost of production. In addition, costs of acquiring raw materials increases during inflation which eventually translates to high price of goods. Pricing of a product is influenced by the force of demand and supply. This is because if demand for a produc t increases prices of the product will also increase. This is the theory. However, this is not always the case.In the presence of competitors firms react by reducing their prices so as to retain customers to competitors. International Dairy Queen being a new company in Bahrain should consider to competitors and its comparative advantage. International dairy queen is a new company in Bahrain. This being the case its existence is unknown to people in Bahrain. The goal of International Dairy Queen should therefore be creating awareness and penetrating the market in Bahrain. This in itself will influence pricing. for example, using a promotional strategy.This is whereby it lowers prices of its products as a way of promotion. The effect is that customers get attracted to sample the range of products and make repeat purchases. A customers perceptions about a companys product greatly influence pricing. How so? Positive perceptions regarding quality and superiority enable a company to pric e its products highly. Alternatively, the intention or desire to cost and identify its product with the high class group should influence pricing. This is called premium pricing and a company using this strategy will price its products expensively as an indicator of quality.The availability, quality and cost of distributive channels influence pricing in that the eventual cost is transferred to the consumer. International dairy queen uses franchises to market its products thus eliminating the risk of long distribution channel and ensuring quality service to its customers. (Idq website) products usually undergo life cycles and each stage in a products life cycle dictates its price differently. Products in n early life cycle attract higher prices. International dairy queen being new to Bahrain enjoys this advantage as its products are still new to the market.D1 D2 This graph shows the effects of S changes in production (supply) and P1 purchasing power (demand) and P2 how these changes offset the equilibrium. Q1 Q2 Source Self physical composition Organizational structures vary across giving medications depending on the objectives of a firm and its culture. This structure is important because it gives a frame work of allocating functions and processes to different departments in the organization. In order for a company to be successful in its operations it needs a good structure.A good structure is one that is efficient and on the table yet facilitates smooth communication and relationship among different sections in the organization (salaman, 2001) there are different types of organizational structures. They include centralized and decentralized structure, vertical structure, tall structure, matrix structure and flat structure. It seems to me that international dairy queen uses the hierarchical structure. This is because each level is one above the other and each double-decker has a given number of staff directly under his span of control.The organizational structure International Dairy Queen Inc has both formal and easy structure. The formal structure shows the flow of hierarchy from the top level management to the lowest level. An organizational chart has been used to show the level of hierarchy in International Dairy Queen. International Dairy Queen has a centralized system and all the subsidiaries follow the same centralized system. That is all the department newspaper publisher to the director and all the employees report to their respective managers in the various departments.The informal structures within the company although not written on paper has strong presence within this company. Staff groupings are productive because they improve level of motivation and sharing of information. The company encourages productive groupings. The concept behind International Dairy Queen having this organization structure is to clearly show the relationship among the people in the organization. It also gives little of different position. Th e departments also have their own department organization structures.The purpose behind having this organizational structure is that flow of information is enhanced. This is especially so true for a big company such as International Dairy Queen. Absence of such a structure would cause distortion of information, and inefficiency. The structure shows a diagrammatic illustration of how departments should relate and the hierarchy of authority. The organizational structure allows free flow of information which enables the company to coordinate its various activities. This in turn increases the efficiency of services.Corporate Chart Source Self Process catch the business process assists in gauging the success of a company in terms of higher profit gains, physical expansion, better quality products, increased market share and accumulation of assets. According to Davenport (1993) he defines a (business) process as a structured, measured set of activities designed to produce a specific tak e for a particular customer or market. It implies a strong emphasis on how work is done within an organization, in contrast to a product focuss emphasis on what.A process is thus a specific ordering of work activities across time and space, with a root and an end, and clearly defined inputs and outputs a structure for action. Taking a process approach implies adopting the customers point of view. Processes are the structure by which an organization does what is necessary to produce value for its customers. The business process allows an organization to measure how well the business is doing and measure whether the products and services meet customers needs and requirements.(Barnes, 2001). The success of International Dairy Queen Stores investment depends a lot on how much its consumers get value for their money. Consumers of the companys dairy products should observe that they get the best their money can buy. Therefore, value adding should start right from the suppliers, product ion and packaging to distribution and selling process. At each stage, the product should be improved without adversely hiking price of the final product. Consumers should get best quality at minimal cost.Customer process analysis focuses mainly on acquiring and retaining customers as well as satisfying their needs. Adding value to customers requires in depth study into impacts of pricing, timely distribution, variety and so on. Time and cost is essential and should be analyzed so that it is cost effective. In the case of International dairy Queen Stores, its success in Bahrain depends greatly on the strategy the company will employ in attaining its goals. The marketing program should anticipate customers needs and cater to them. A modernized system of informing customers and getting feedback is essential.Relationship marketing, where customers queries and suggestions are in person addressed needs to be analyzed. Furthermore, the efficiency of implementing market programs and the ded ication of employees to quality service delivery needs to be analyzed. The production process can be enhanced through the use of modern technology so that the time needed to produce a product is reduced. Conclusion In summary the decision to venture in the Middle East is timely. As seen the business environment tremendously affects the business. They can either affect your business negatively or positively.Therefore, it is advice able for international dairy queen to manipulate their effects to work out for its benefit. Markets are dynamic and there influences on pricing of products are significant. International dairy queen has a variety of options in determining its prices depending on its goals. A clear understanding, consideration and implementation of the issues discussed plus international dairy queens vast experience trading in foreign countries will come in handy in building a successful subsidiary in Bahrain. Bibliography Barnes, W. ed. (2001) Understanding Business Process .London Routledge. Davenport, T (1993) Process innovation Reengineering work through information Technology. Boston. Harvard business school press. Lucas, M. ed. (2000) Understanding Business Environments. London Routledge.International dairy queen The Middle East. Retrieved from http//www. dairyqueen. com/en-Intl/DQ+Around+the+World/Middle+East/default. htm accessed on August, 29, 2007 Salaman, G. ed. (2001) Understanding Business Organizations. London Routledge. Suneja, V. ed. (2000) Understanding Business A four-dimensional Approach to the Market Economy. London Routledge.

Gke Task 2

Lit periodture, Arts and the Humanities Romanticism and Realism 02-01-2010 Romanticism and Realism are two very different periods in literary and art history. Although some(prenominal) periods completely disagreed with each other they were a result of the social and economic revolt. Romanticism was an artistic, literary and social movement that originated in the second half of the ordinal speed of light in Western Europe. The French revolution laid the background for this era as deal wanted to get an escape from the confines of routine life.This new-fashioned era gained momentum in reaction to the Industrial Revolution. Many revolted against higher society and the political aspect of the time. The movement put a impudent outlook on difficult emotions such as fear and terror. Romanticism was known as a new revival of the medievalism as certain elements of the era are seen as a way to escape the new bustling world and ever populating cities in Europe. This era also attempted to embrace the foreign and the unfamiliar by using the imagination to escape. Although Romanticism began in Germany its personal effects were seen through the world.This influential era reached America in the early nineteenth century and was just as diverse as the movement that was quickly transitioning in the Western Europe. A modern characteristic of romanticism could be considered misunderstood and anything that whitethorn differentiate from the trends of life. Many scholars have different opinions on the characteristics of Romanticism as some believe it is a beginning of a tradition of resistance to the reasonableness and other believe it is a direct result of the French Revolution.Charles Baudelaire was quoted as characterizing romanticism as precisely situated neither in choice of relegate nor exact truth simply in the way of feeling This era emphasized intuition and imagination that has led many to believe that romantic persuasion is simply irrational and crosses the line of what is acceptable thinking in and of the world during this era. In art most found a recurring theme from censure of the past. Often artist would use woman and children in their deeds to depict the new pure nature. A famous artist from the Romanticism period named doubting Thomas Cole epicted a Mans journey through life in his Voyage through Life series. This exceptional expression of art shows a struggle of survival through an immense nature, from birth to death. The realism period made its mark in history from 1830 to 1870. Realisms main article of belief was considered to be more of a way of thinking instead of a movement that involved a large culture. Realism went against everything Classicism and Romanticism had so strongly emphasized accusing the movement of being blind to the real world and not depicting the dish aerial in perfunctory life.This late nineteenth century movement took all of the elements that could falsify or bring a cloudy view to the true life hardships a nd successes out of art to show the beauty of real life Realism came to France in the late 1840s with democracy in mind. The English focused realism on social liberation of the diaphragm and lower class by taking a stand against materialistic views from the Royal Academy. Artist during the realism period focused on optic effects and lighting and how it affected everyday life. Artist believed that Science held the key to solving the problems that every day life brought fourth.As a result, a tendency flourished among realists to produce paintings that reflected the everyday mental experiences of contemporary life. This included abstract concepts such as cultures, problems and customs which tended to focus specifically on the immediate surrounds of the artist and thusly include objects and people traditionally not considered of any artistic merit. (A Short history,) Romanticism was the sugar coated escape for the reality occurring around people in the late 18th century however Realism went completely against what romanticism held to be so important in its period.The Realism period provided a scientific purpose for the imbalance in society caused but the Romantic views of people in the late 18th century. Realism showed how important it was to appreciate everyday life and the works that contributed to your society as Romanticism tended to rebel against all political and social influences of the time period. Realism waged a metaphorical battle against any art that portrayed emotions or romanticism. Realism seemed to fade when the Impressionism period came to light. This period has some similarities to realism.The Impressionism period reflected a more extended version of realism. Impressionism was more scenic and landscape but still focused on using everyday life as the basis of the art. . Francisco Goyas performed etchings such as his work The Sleep of reason he believed art should reflect the way the world was without illusion. ( chance on about realism,) These periods brought us great writers such as Edgar Allen Poe and Nathaniel Hawthorne and artist such as Eugene Delacroix that have greatly influenced the artist and writers of today.Although both periods completely disagreed with each other they were both a result of the social and economic situation that was in need of a solution. Bibliography Learn about realism. (n. d. ). Retrieved from http//www. arthistory-famousartists-paintings. com/Realism. html A Short history on realism. (n. d. ). Retrieved from http//www. frontpainting. com/famous-paintings-realism. html Honour, H. (1974). Romanticism. New York, New York Westview press .

The Observation of Adult-Сhild Interaction

During this semester, we were required to make an observation on the adult-child interaction. This review essay will explain briefly nigh the interaction occurred, feedback from both parties and the significant of theory in child expression increase. Therefore, on 4th November 2013, I had an observation at an early childhood center, tr terminusy LITTLE BEE in Putrajaya. Smart Little Bee is not just an ordinary childhood center, the founder break loose Nor Julia bt Mohammad Nor tried to implant new exposure in educating the child using the Montessori Theory which had been used in several countries such as Australia, United Kingdom and United States.Montessori development is an educational approach essential by Italian physician and educator Maria Montessori. The Montessori approach is designed to support the natural development of children in a well-prepargond environment (Early childhood education today, 2011). The children educate themselves through self-directed learning by sensory materials invite to promote learning. Children are grouped in multi-age environments and learn by manipulating materials and working with others.In Malaysia, the efforts were feast in the country where the numbers of childhood center using Montessori approach were increasing especially in urban areas. In Smart Little Bee, the subject matter intake of children is limited due to the law restricted for an early childhood center or we called Taman Asuhan Kanak-kanak (TASKA) in Malaysia that construct in home-based environment. Even though, the requests from parents are quite a high as they can see the differences in orderliness, independent children, self-directed learning in their child. There were total of 13 children at age wind 2 6 years old registered.There was neither classroom nor syllabus structured by ministry of education. There was angiotensin converting enzyme big living room that has been compensate for well-prepared environment for the children to con, do activities and versed by them. Moreover, there are five basic principles fairly and accurately represent how Montessori educators implement the Montessori Method in their programs and Miss Julia was a well-trained Montessori educator when she was living in Australia for several years. The first one is respect for the child, it is the corners regulate on which all other Montessori principles rest.Miss Julia said, T individuallyers should show respect for children when they take in and scaffold their learning, enable them do things and learned for themselves. Next, the absorbent mind is one of the ideas that the minds of young children are receptive to and capable of learning. The child learns unconsciously by fetching in information from the environment. This ideology is proved by the child learns to speak his native tongue through the environment. Furthermore, Montessori believed there are sensitive period when children are more susceptible to certain behaviors and can learn spec ific skills more easily.In my opinion, there are intersections in theories that model programs for child language development. As we learned through several of theories, majority of them believed children have their sensitive period which stated in Affective transformation by Greenspan & Shanker(2007), Jean Piagets stages of cognitive development and sensory-motor stage and much more. Next, prepared environment, a place in which children can do things for themselves. In Smart Little Bee, the living room that has been renovated and design able for children to learn while playing, the facilities are comfortable, well-organized with books, toys and table.The children have their own freedom to explore materials of their own choosing. The materials and activities provided for three basic areas of child involvement which are practical conduct or motor education, sensory materials for training the senses and academic materials. During my observation, the theme for that week is BALL, Miss Julia explained particularly through a ball we can teach the children in physical, emotional and cognitive thinking aspects. There were different themes for each week, as an example is an apple, shoes and many more.The activities done help children to improve their skills related to passing(a) living such as toilet training and tied the shoes lace. Lastly, concept of auto-education in children those are capable of educating themselves through appropriate materials and activities. It is facilitative language input and behavior where educators avoid using directiveness which contain less facilitative features. Early in the morning when their parents deliver their children, Miss Julia will let the children to play whatever they want to play.After having their breakfast, the activity began at 10 oclock. During the session, Miss Julia asked them to pick up all the toys by saying okay kids, it is time to do activity pick up the toys and make a circle in a rhythmic way like a song. The k ids pick up their toys to where it was give out while singing along with Miss Julia the pick-up song. This routine had implanted in their memory motor to reflect whenever Miss Julia sing the song and how anyone would imagine that pick up the toys could be this fun?After they done, Miss Julia sit on a small chair with the kids in a circle, using low tone voice like whispering Miss Julia asked the children to sing together all the songs they learned and the kids were hopping and ready to sing but Miss Julia stopped and asked them back which one of the songs that they want to sing first? I can hear thousands of requests, however Miss Julia with a calm voice asked them again which one of the songs? and they look to each other and with one voice they choose the spiders web song. So, Miss Julia was counting down the number from three to one and they started to sing jubilantly with the moves.Miss Julia also singing along with them as one part where Miss Julia will pause to let them fi nish the lyrics, technique used in this resolution is called cloze procedures. It is good to provide redundancy, increase the saliency of the input in order to allow more cognitive response for learning (Girolametto, 2006). While they were singing happily the children use immature or incorrect lyrics, Miss Julia will response by reformulating the additional semantics in the lyrics and generally corrects the childs flaw which term used is conversational recasting (Camarata & Nelson, 2006).After they sang all the songs, the activity continues with ball painting. The children were so excited, they were asked to hold one rectangle box together with a painted golf ball in it. The task was they pauperism to shake the box for the ball to roll up and leaves the paint on the paper inside. They started to shake the ball carefully first, but when they see the traces left by the paint they began to excite and wonder the colours, design thus they shook vigorously the box. This showed how the confident built in and the cognitive thinking was developing inside them. As the time flow, they spotless the activity and had their lunch.As a Muslim, their routines in daily life were performing the prayer. When they finished their lunch, they were preparing to do the prayer together under Miss Julia guidance. Following the schedule, once they finished performing the prayer at 2 oclock they need to sleep. Everyone was exhausted, they need to recharge. Miss Julia did mention the children need to have enough sleep not just because for their growth but it is also for their health, physically and mentally the end for the session. As a last point, I can see how Montessori approach affects the child not only in language but also the maturity and independence of the child.The theory itself guides the caregivers to be in the childs world instead of trying to bring them into our world. The approach might not be pleasing in certain cultures cultural differences may result in variations the way children being exposed as the first impression. When there are collectivist societies or individualistic society both wanted the best for their children but in different method approaches. In a nutshell, I firmly believed that children were born with the king and desire to learn and explore the world when we initiate it with the environment around them.Language is a system of arbitrary codes used as a communication mediocre and that is shared by a community for parents-child interaction or teacher-student interaction. The language and environment input was crucial in developing the childs language. I hope that caregivers could apply the theories in some of the way to teach their son or daughter became more quality than yesterday. I found that the importance in child development not only the language but also the environment, attitudes and behaviors.

Patton- Fuller Community Hospital Networking Project

Week Three Individual Paper Patton- Fuller Community infirmary entanglementing mold CMGT 554/IT Infrastruct In hebdomads three individual dissection of Patton-Fuller Community infirmary Ne cardinalrking Department, I will discuss three topics that will help with a fall in understanding of the Hospitals profitsing Department. During the first topic, a complete analysis will be completed on the net profit systems in habit. While c all over charge the second topic, discussion on what standards may be missing from the Hospitals current interlocking.During last topic, I will identify the Hospitals wireless technology in currently in substance abuse and how it may enhance the hospitals network. Patton-Fuller Community Hospital currently uses a local Area Network (LAN) standard within the hospital with certain Departments using a Wireless Local Area Network (wireless local area network) standard. The Hospitals top view IT network perspective has the Hospital divided into two sect ions, the clinical Areas and the administrative Function Areas. The entire Hospitals backbone (BN) network structure is a yard natesT Ethernet cable.A 1000 BaseT Ethernet cable also known as IEEE 802. 3ab, is the standard for gigabit Ethernet using copper wiring (Wikipedia,2010). However, in the second half of the Hospitals network structure, the Clinical Areas, a 1000 BaseF Ethernet cable is the standard. A 1000 BaseF, also known as 1000Base-F, is a physical layer baseband specification for Ethernet communications over optical fibers (Wikipedia,2010). The Departments that wee-wee up the Administrative Departments of the Hospital atomic number 18 The Hospitals Executive Management, Human Resources, Operations, Facilities, Finance (Apollo, 2008).Each of the afore-mentioned Departments is connected via a 1000 Base T CAT 6 cable. Each of these departments has dedicated information processing systems that are assigned per the individuals title in the organization. For example, the Executive Mgmt. have Apple iMacs, 24, 2. 4GHz, 2GB Ram, five hundred MB HD, Wireless, 10/100/1000 Base T, OS Virtualization with MAC OS X Leopard & Windows XP work homes. The HR, OPNS, Finance Senior double-decker Workstations are Apple iMac, 20, 2 GHz, 350 MB HD, Wireless, 10/100/1000 Base T, OS Virtualization with MAC OS X Leopard / Windows XP OS.Personal within the Administrative Areas that are only responsible for data entry are given Thin Client Computer HP model L1706. The Administrative Departments have two networked HP 4350 Black and White Laser Printers and one color HP 4200pht networked Laser Printer. The Administrative Department is then linked to the IT Data totality where in the IT Date Center connections are established with servers and the internet. This circuit will be discussed later in this paper. The second half of the Hospitals network is the clinical Departments.The Clinical Departments that make up this circuit are radioscopy, radiology Information Syst ems Data Center (RIS), Operating Room (OR), Intensive Clear Unit (intensive care unit), and the Ward Floor Systems (Apollo, 2008). The Clinical Areas of the Hospital network standards is a 1000 Base F single mode fiber, Fiber Optic cable. Just as the Administrative Departments, in the Radiology Department, each Department has their own workstations. In the Radiology Department, there are seven different viewing stations, MRI, CT, X-Ray, Mammograms, PET, Nuclear Medicine, and Sonography.Each one of these station consist of a Apple Mac Pro, 2-3 GHz quad processors, 16GB RAM, 4 + 750 MD HD in RAID, Nividia FX 4500 Image Card, 2 Apple 30 Cinema Flat panel Displays, OsiriX imaginativeness Software, OS Virtualization with MAC OS X Leopard and windows XP Pro OS, and a APC 2 KVA back up power supply. Each Modality viewing station has its own DICOM (Digital to Film Printer), KODAK 6800 Dry Laser Printer. In addition to the Modality View Stations, the Emergency Room has one workstation with a portable X-Ray Machine.The Radiology Department also has Laboratories and a Pharmacy that are fit out with similar work stations Apple iMac, 20 displays, 2. 4 GHz, 2 GB Ram, 500 MB HD, Fiber Card OS Virtualization w/ Mac OS X Leopard and Windows XP Pro OS. The Only differences between the two departments are the printers that they are equipped with. The Laboratories have one HP 4700pht color laser printer and the Pharmacy has two HP B&W 4350 Laser Printers. Given the magnitude of data that travels through the Radiology Department, e. g.X-Rays, CT Scans, etc the Department needs to equip its own Data Center. The RIS Data Center, short for Radiology Information Systems Data Center is the of import host for the servers being used in the clinical areas of the Hospital. The RIS is equipped with an Apple Cluster emcee running Mac OS Leopard Xserve w/ international desktop. The Apple cluster has a 10 terabyte Disk Storage center. The standard being used in the RIS Data Center is t he equal as the rest of the Clinical areas, a 1000 Base F single mode fiber with each workstation equipped with a fiber card to use this standard.The RIS has Data Center workstations and two printers are attached via LAN. The OR, ICU, Ward Floor Room location, and the Nurses Station are also equipped with workstations that are connected via the same 1000 Base F standard. The only additional standard that the ICU and the Wards areas have is one Wireless Access Point (WAP) within each ICU and Ward. The Hospital main IT Data Center is where the 1000 Base F standard is connected to the rest of the Hospital network by a Network Gateway.The gateway is then connected to the Hospitals BN 1000 base T CAT 6 standard. The IT Data Center is equipped with an IBM Series Z9EC mainframe with a Linux OS, DB2 Database, 16 Processors, 32 GB Ram, and a AES Security System, AES stands for Advance Encryption Standard, BitZipper, 2010. The IT Data Center also has a Windows Exchange Server and an profit s Server that is connected to a Cisco Router Model 7609. The Hospital also has a Remote Access Server that uses a Cisco ASA 5510 VPN Router.Based on this weeks and prior weeks reading, The Hospitals network architecture is missing what network topology is in use. From the IT network diagrams supplied by the organization, the Hospital seem to be a Bus network Topology, however because there are no references to the topology, would only assume a Bus topology is in practice. According to Wikipedia, in local area networks where a bus topology is used, each machine is connected to a single cable, each computer or server is connected to a single bus cable through some kind of connector.In a Bus topology, a signal is travels from the source computer in both directions to all machines in the network until it finds the intended Mac address or IP address. The hospital is also missing rather the Hospital is connected to a, Campus Network, Metropolitan Area Network (MAN), or a Wide Area Network (WAN), Dennis and Fitzgerald, 2009. In addition, after reviewing the IT Diagrams, the Hospital fails to show architecture plans for a rooms in each floor of the hospital that contain the main distribution facility (MDF).The architecture plans for the MDF per floor or essential to direct and harbor the network traffic. However, even though the OR, ICU, and Ward Floor systems shows a 24 port FO hub per Ward or ICU, it doesnt show how that is connected to the main server. The Hospital IT Team needs to architect plans that show each of the layers of the Hospitals BN, e. g. Access Layer, Distribution Layer, and the Core Layer. Patton-Fuller Community Hospital Wireless Local Area Network (WLAN) technology is available throughout the entire Hospital. Each of the workstation in the Hospital has wireless capabilities.The only Wire Access Points (WAP) within the hospital is in the Ward Room and in the ICU Areas of the hospital. This technology is very useful for the hospital and it enhances the mobility of the Doctors and Nurses. The IT diagrams do not show the use of wireless tablets or netbooks but I would assume if the technology is present then those standards are in use. In addition, one does not know the age of the hospitals architecture so by adding a WLAN standard, the Hospital is capable of adding additional workstation without the need of running extra LAN Ethernet cable that can be both costly and demanding of the IT Team.Both the IT Data Center and the RIS Data Center have Remote Access Servers (RAS) the IT Data Center is equipped with an IBM System x3250 RAS Server and the RIS Data Centers Apple Cluster Server has a built in RAS. With both Data Center possessing WLAN RAS Servers, the Doctors and Nurses are capable in accessing both Data Center to have full access to the forbearings full records. This standard will ensure that the patient is treated accurately by the medical staff.In conclusion, the Patton-Fuller Community Hospitals network analysis shows that the hospital uses a Local Area Network with the use of both 1000 Base T and 1000 Base F standards. However, although the provided IT diagrams showed the basic architecture layout of the network, it did not show what type of network topology it is and nor does it provided a detailed architecture plan of the BN Architecture layers. Furthermore, the Hospitals Wireless Local Area Network (WLAN) was discussed to provide evidence on the ability that the WLAN has to enhance the Hospital network.References Jerry Fitzgerald, A. D. (2009). Business Data Communication And Networking(10th ed. ). John Wiley & Sons Inc. Apollo Group. (2008). Network Diagrams. Retrieved from https//ecampus. phoenix. edu/secure/aapd/CIST/VOP/Healthcare/PFCH/IT/ITNetDTop. htm Apollo Group. (2008). Network Diagrams. Retrieved from https//ecampus. phoenix. edu/secure/aapd/CIST/VOP/Healthcare/PFCH/IT/ITLogNet. htm Apollo Group. (2008). Network Diagrams. Retrieved from

Types of Bill of Lading

shells of amount OfLading in that location argon two types of meridian of Lading (B/L) on the basis of Receipt of dispatch- 1. Shipped on Board B/L Cargo is on board the vessel, It confirms the buyer that cargo is actually shipped. 2. Received for Shipment B/L deportation Company confirms having received the goods for shipment by the vessel mentioned therein. When the goods later loaded on the vessel, a supplementary clause may be inserted in B/L, if its non already negotiated Actual shipped on Board On (Date) and is signed by Shipping agent or Shipping Company Type of Bill of Lading on the Basis of Trade Parties Involved 1.House Bill of Lading Issued by Freight Forwarder or Agent having MTO License from DGFT, Ministry of Shipping. 2. Master Bill of Lading Issued by Shipping or Agent having MTO (Ministry of Transportation) License from DGFT (Director General of Foreign Trade), Ministry of Shipping. Types of Bill of Lading on the basis of Voyage 1. Direct B/L It covers transpo rtation on one and same vessel from POL to POD i. e. , shipment on vessels offering direct calls from port to port. 2. Through B/L It covers transportation with transshipment, Inland transportation involved at origin port or destination or at both the sides.Throughput B/L usually show transshipment at carriers expense but at consignees risk Types of bills of lading on the basis of beneficiaries 1. Bill of Lading To Order B/L is drawn on order of the shipper, the consignee or bank stool be endorsed in favor of another soulfulness who may be the last(a) receiver or an intermediate beneficiary. Commonly used in commercial transaction 2. Bill of Lading To Be ber Be arer of bill of despatch can obtain delivery of goods. There is no endorsement of bank or Consignee is required on the same. Types of Bill of Lading on the basis of reservation by the carrier 1.Clean Bill of Lading If there is no clause or comment by the carrier in the bill of lading than it shall be considered as clear B/L. 2. Clause Bill of Lading If any clause or comment mentioned than it would be clause bill of Lading. For e. g. , Dented Drums Other Types of Bill of Lading * Inland bill of lading * Ocean bill of lading * Air waybill An inland bill of lading is a document that establishes an covenant between a shipper and a transportation club for the transportation of goods. It is used to lay erupt the terms for transporting items overland to the exporters world(prenominal) transportation keep company.An naval bill of lading is a document that provides terms between an exporter and international carrier for the shipment of goods to a foreign location overseas. An air waybill is a bill of lading that establishes terms of flights for the transportation of goods both domestically and internationally. This document also serves as a receipt for the shipper, proving the carriers acceptance of the shippers goods and agreement to carry those goods to a specific airport. Essentially, an air waybi ll is a type of through bill of lading.This is because air waybills may cover both international and domestic transportation of goods. By contrast, maritime shipments require both inland and ocean bills of lading. Inland bills of lading are necessary for the domestic transportation of goods and ocean bills of lading are necessary for the internationalcarriageof goods. Therefore, through bills of lading may not be used for ocean shipments. Inland and ocean bills of lading may be negotiable or non-negotiable. If the bill of lading is non-negotiable, the transportation carrier is required to provide delivery only to the consignee named in the document.If the bill of lading is negotiable, the person with ownership of the bill of lading has the right of ownership of the goods and the right to re-route the shipment. Air cargo Air cargo shipment is most common and hardheaded way of receiving your orders on time and cost saving. If your orders chroma is 100 kilos plus then air cargo is t he best. Receive your order starting from one workweek to 10 eld. Air cargo leave alone deliver the order in specified airport so that the use of goods and supporterser or their intervention agent should store up it. Shipments by Air CouriersShipment using courier services are the best for relatively smaller orders and samples as they deliver the orders in 4 to 6 days at your doorstep. Nepal Mithila Women Handicraft uses most Reliable couriers likeDHL/ARAMEX/FEDEX/TNT/UPS or SYKNET because they are easier to work with due to their fast and home delivery. These courier companies have pricy rates for the smaller packets but if the orders are more(prenominal) than 25 kilos, the approximate shipping would be US$ 8 to $14 per kilo (depending on the volume and the destination).These courier companies pull up stakes act as your custom agent to release the goods and delivers the packets at your home. The courier companies does not charge you for their own services at the custom BU T if there is custom duties applies on the orders, then thy will reimburse the money from the node later at the orders delivery time. Labels Each article will be fixed with label showing made inNepal, material composition, washing instructions, size etc. as appropriate. We follow buyers instruction in drive of bulk consignment. DocumentationsWe prepare the following documentation work from the company and authorized sectors ofNepals government for the customs purpose AIR WAYBILL, GSP OR FORM A, INVOICE, PACKING LIST, security measure OF ORIGIN and other essential documentations to release the shipment from the customs Terms Air Freight FSC- Fuel surcharge, applicable only at certain generation Interline- One airline to another ULD Unit load device, an airline container SCR- Specific commodity rate GCR- General commodity rate MAWB- Master air waybill, freight forwarder to freight forwarder air waybill HAWB- House air waybill, shipper to consignee air waybillIATA- Governing body f or international air transportation Ground Freight B-train- 2-20ft. trailers being pulled by one tractor LTL- Less than a truckload FTL Full truckload CWT Per hundred pounds PUP- 20ft. trailer T/L Trailer Load Dimensional Freight- Subject to 10 per cubelike ft. Calculations Calculate Kilograms to Pounds kgs x 2. 2= pounds () Calculate Pounds to Kilograms Pounds ? 2. 2= kgs Dimensional weight LxWxH ? 366= kgs LxWxH ? 166= pounds Six Steps to Dealing with Customer Complaints At whatever point, everyone in disdain has to deal with an upset node.The challenge is to handle the situation in a way that leaves the customer turn overing you operate a majuscule company. If youre lucky, you can even encourage him or her to serve as a passionate advocate for your sword. When it comes down(a) to it, many customers dont even bother to complain. They but leave and buy from your competitors. Research suggests that up to 80 percent of customers who leave were, in fact, satisfied with the or iginal company. Obviously, customer satisfaction is not enough. Businesses nowadays indispensability to positively delight customers if they want to earn their loyalty.It may seem counter-intuitive, but a wrinkle owners ability to effectively deal with customer bearings provides a great probability to turn dissatisfied customers into active agitaters of the business. Here are some customer-oriented tips Ive learned while working in the business coaching business1. Listen carefully to what the customer has to joint, and let them finish. Dont convey defensive. The customer is not attacking you personally he or she has a task and is upset. assume back what you are hearing to show that you have listened. 2. Ask questions in a caring and concerned manner.The more information you can get from the customer, the better you will understand his or her perspective. Ive learned its easier to ask questions than to jump to conclusions. 3. Put yourself in their shoes. As a business owner, your finish is to solve the trouble, not argue. The customer needs to feel like youre on his or her side and that you empathize with the situation. 4. Apologize without blaming. When a customer senses that you are sincerely sorry, it usually diffuses the situation. Dont blame another person or department. Just say, Im sorry about that. 5. Ask the customer, What would be an acceptable solution to you? Whether or not the customer knows what a good solution would be, Ive found its best to propose one or more solutions to alleviate his or her pain. run low a partner with the customer in solving the problem. 6. Solve the problem, or find someone who can solve it quickly Research indicates that customers prefer the person they are verbaliseing with to instantly solve their problem. When armorial bearings are moved up the chain of command, they become more expensive to handle and only add to the customers frustration. There is no getting around customer complaints, regardless of your industry.However, by employing these steps and taking the time to review the issue with the customer, you can turn challenges into something constructive. 10 Tips for dealing with customer complaints Dealing with customer complaints effectively can improve customer retention and help your company gain a reputation for providing good service. Our control panel of experts shares their top tips to ensure complaints dont turn into disasters. 1. Acknowledge their anger and apologise Whilst you are sense of hearing to them, make a note (mentally or create verbally down) of the main points of their grievance.Once they are finished, thank them for their comments, acknowledge their anger and apologise. 2. Re prove the customer Use the notes you made whilst listening to demonstrate that you have a secure dig up on the problem by giving them a precis of what they have just told you. Mirror some of their (less colourful ) language, keep your tone measured and comfort and ask a closed qu estion at the end to check you have a full understanding. By now, the customer should at least be ready to let you help them. Assure them that is exactly what youre termination away to do and explain he realistic options you have available to you. If the customer wants something that obviously is not possible, apologise, give reasons why this is not an available option and then tell them what you can do for them. 3. Act Finally, once you have explained what you are going to do to reconcile the customers problem, do it. Follow it through and ensure that what you promised is delivered. Hopefully, by this point, you will have a happy customer who will return to your company, not to mention a happy agent whose days are a little less stressful 4. Make it easy to speak to a live agentCommunicate the ease and accessibility of reaching live agents in channels of the customers choosing, and prepare and empower your employees to provide first-contact resolution. Most customers who say it i s hard to deal with a company said it was because their issue was not unflinching the first time they contacted them for service. Self-service certainly has its time and place, but when issues are complex or frustrating, customers want (and demand) access to live agents. In fact, preference for live web chat has grown in the last year. 5. Aggressively conjure up the fact that you want feedbackYou want to know when you get it wrong. And, make it easy for customers to contact you and get immediate access to empowered and empathetic agents. If customers cant find a convenient way to give feedback, they may just defect to another company without verbalism a word. 6. Use proactive colloquy Let the customer know about an issue first and connect them to an agent. Almost all customers say it is appropriate for a company they do business with to proactively contact them. However, companies must be sensitive to the reasons and channels they employ, as the vast majority of customers are no t open to anything and everything.You only get one chance, so dont burn the bridge by not providing the best agent and technology-based experiences your customers want and expect. 7. Empathize with the customer The first thing you need to think about when dealing with complaints is how you would feel if you were the one making the complaint. Empathy and understanding are paramount to giving good customer service whether it is in sales, customer service or customer complaints departments. Allow the customer to vent their feelings and then remind them that you are here to help them and will do everything in your power to closure the issue.This gives them the feeling that you see them as more than just a number on a system and can act to calm the customer down especially if it is a difficult or challenging situation. The fact that you are offering to help them goes a large way to calming them down ab initio and if you can minimise passing them from department to department this will also help them to remain calm and listen to any options you put forward. Base the discussions with the customer on facts, dont let emotion drive the conversation. Ian Jensen, Team Manager, RESPONSE(www. response-uk. co. uk) 8.Make sure you act on social media Social media is becoming the fomite of choice for customers, frustrated by poor customer service. But these complaints can be amplified very loudly particularly on Twitter. Start by listening to the social media channels. Once you understand what is being said it is time to intervene. This can also be by social media particularly to try and find out a customers phone number but would probably be better if it is by a proactive follow up call. If this is make in a timely fashion it can go a long way to diffuse any frustration the customer is feeling. 9.A complaint is an opportunity for the business to learn and grow As a business, every complaint should be treated as serious and the customer with a small reflection of dissa tisfaction should be given the same courtesy as someone whose complaint is huge. Remember to be a goodwill company. Be thankful that your customer is give tongue to their problem, but realise that they may still use your competition the next time they need your product or service. You may not gain their hereafter loyalty, but use the situation they bring up to minimise it happening again. 10. Act on the new knowledge you haveOne of the most important factors in complaint handling is to demonstrate that the company has acknowledged the complaint for the future. Dont stop at telling them that feedback such as theirs helps you to grow as a company make it feel real by telling them how you will be raising this issue with the customer services manager so that (where possible) this is 1) resolved 2) not repeated with other customers. Finally, after the complaint has been dealt with and is coming to a close, advise them that you hope that this recent situation hasnt adversely affected t heir long term relationship with you as a company.Reiterate that you hope the compensation you are offering may go some way to restoring their faith in the company / product or service. Listencarefully to the customer. Know and understand the complaintof the customer and never interrupt him or her. Remember that they want to be hear and let the customer release any emotional irritation before saying anything. This could make the customer feel that you are listening and acknowledging the feelings carefully. Empathize with the customer. Repeat the complaint and confirm to signify that you got it correctly.Thank the customer for bringing the problem to your attention forbetter customer serviceof the company. Apologize. Reasonable and unreasonablecomplaintsare valued by the customer that needs proper attention orcustomer service. Apologize for the inconvenience that complain may have affected the customer. let off the reasons or the companys side politely. No matter how angry the custo mer is, try to remain calm and patient while you address the complain properly. Have a clearanswerand give data if necessary to support your explanation. Take responsibility for action.Let the customer feel that the complain will be taken into action. Explain what action you will take to correct the problem. Commit to give feedback as soon as possible preferably with a given date to assure the customer that the complain will be handled immediately. End the conversation by asking the customer for other things that you may be of service aside from the complain. 5 GOLDEN RULES If you are in a business, you will eventually have to interact with disgruntled customers and the way you handle the issue is the way you are going to be known in the market.Make no mistake here a disgruntled client will always create a large negative ripple for your image. Carry on like this and very soon you will be known as the company with the worst customer service. You cannot afford this or you will lose b usiness sooner than later. Hence, you need to learn how to handle a complaint effectively. Here are the rules for handlingcustomer complaintsthat will promote your business better than any advertisement Respond instantly when a customer complains, respond instantly.The more they wait, the more they get frustrated and hence, would be more inclined to be unreasonable. Do not wait for their irritation to escalate to anger. Respond to their complaint message immediately. Believe that customers complaint is unfeigned one of the worst steps of counteraction a company can give is implying that the customer is dishonest or unrealistic. Tell the client that you believe their complaint is genuine and you are trying your best to see what can be done to help. Apologize for the pain they feel not for the mistake the mistake is not always yours.However, the complaining individual is genuinely aggrieved. Apologize to the customer for the pain they have experienced. Saying sorry for their (custome rs) discomfort is not the same as saying sorry for a mistake that your company has done. However, when you say sorry genuinely, the customer is more often than not already pacified and ready to listen to you with an open mind. Do your bestto meet their expectations one of the most important rules forhandling customer complaintsis showing that you are doing your best to help.You will find that the majority of people are reasonable in their expectations. Just knowing that you are making all the effort to help them will often open the door to negotiations on how to resolve the problem towards mutual benefit. If it is your mistake, overcompensate there will be instances when the customer is right. The service/ product/ experience/ was bad. If you are guilty of any such thing, the rules for handlingcustomer complaintssay that you acknowledge, apologize and immediately over compensate the aggrieved client.In this way, you are eliminating adisgruntled customerand appointing a free goodwill ambassador for your brand for this customer will not stop praising you after that. CASE STUDY ANSWERS Divide the answer into 5 parts 1. Define the Problem calculate the problem in the workplace. What is involved in making it a problem? 2. Analyze the Problem Tell about how you collected information for analyzing data the extremity you utilized for extracting maximum information from the facts. 3. Generate possible SolutionsExplain the factors you took for making a decision how did you get to the root cause of the problem? How did you identify the likely causes of problem? How did you generate a number of possible solutions? 4. Select the best Solution(s) and course of actions Describe the actions you took why did you choose these actions? What were the results you expected to achieve? Describe how you organized ideas into growth flow and common theme and the way you monitor result. Dont forget the risk management factors. 5. Lesson learned What did you get? What was going right? What do you learn from that experience?